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Kristen Boucher
Project management professional with 10+ years of program management, finance, logistics, operations, emergency management, and supervisory experience. Dedicated to non-profit development and improvement. Committed to excellence in mentorship, training, planning, and business progression.
Education
MS Candidate in Program Evaluation and Data Analytics
Tempe, AZ
Arizona State University
2024 - 2023
- Program evaluation using R platform
MBA
Syracuse, NY
Syracuse University
2020 - 2018
- Specialization in supply chain management
Doctor of Chiropractic
Buffalo, NY
D’Youville University
2011 - 2007
- Thesis: Diet Therapy for Children with Autism Spectrum Disorder
B.S. in Biology
Syracuse, NY
Syracuse University
2005 - 2001
Industry Experience
Management and Program Analyst
Remote
U.S. Department of Agriculture
Present - 2022
- Created the template for individual laboratory annual reports for internal and external stakeholders. Responsible for analysis of the past four years’ worth of data on the Farm Bill to produce the overarching USDA 2018 Farm Bill Report. Responsible for managing the development, planning, implementing, obligating, evaluating, monitoring, tracking, and close-out of laboratory contracts and cooperative agreements
Supervisory Health System Specialist
Fort Stewart, GA
Winn Army Commuity Hospital
2022 - 2021
- Proactively created an Excel document to gather and analyze Access to Care information which decreased the amount of time it takes to create monthly scorecards by 75%. Created Scorecard templates and an SOP outlining responsibility to increase accuracy. Presented information to team leads which led to an improvement in clinic operations. Utilized agile methodology to transition to a new electronic health records system. Scheduled and tracked employee training, gave regular updates to team leads, and created schedules to decrease anxiety among personnel and ensure mission success on the software Go Live date. Created multiple SOPs for employee travel, peer reviews, clinic scorecards, and other administrative tasks. Maintained a hiring actions tracker to retain constant situational awareness over hiring actions. Created hiring documents and sat on interview panels for new employees. Department liaison with HR for all personnel actions.
Resource Manager
Hunter Army Airfield, GA
U.S. Army Cadet Command
2021 - 2020
- Plan, organize, and oversee the annual budget exceeding $800 million; Provide expert advice to senior executives on complex matters related to the budget process to establish objectives and policies. Create and approve/deny purchase requisitions in SAP programs and obligate funds for 41 ROTC Government Purchase Card Accounts and 320 Junior ROTC GPC accounts. Spearhead multiple projects and participate in ongoing process improvement; Created a streamlined purchase request process resulting in a 50% increase in processing efficiency within the first month.
Chiropractor
Brunswick, GA
Wellman Family Healthcare
2020 - 2018
- Took initiative and worked directly with the CEO on a large-scale Lean Six Sigma project to increase office efficiency and improve patient visit numbers by 50 per week. Selected to be one of three founding providers to create eroes foHHeroes for Health, a non-profit organization with the mission of providing low-cost health services to veterans and public service workers. Participated in stakeholder engagement, branding, organization vision, and strategic planning. Helped raise over $1,000 and build the patient base by 17 within the first week. Streamlined billing, increased collections, and reduced receivables by performing audits and ensuring proper coding.
Logistics Manager
Fort Stewart, GA
HHC, 83 CBRN Battalion
2017 - 2016
- Coordinated and executed logistical support for an Army unit consisting of over 500 employees geographically dispersed throughout the country, ensuring timely delivery of vehicles and equipment. Developed a tracking system and managed budgets for seven government purchase cards and over 500 travel cards, with total expenditures of over $500,000 and zero instances of fraud, waste, or abuse. Project Officer, coordinating, resourcing, and executing a triathlon, ensuring mission success and increasing camaraderie within a 20,000-person organization across federal and state lines. Directed maintenance, serviceability, and proper utilization of technical equipment and supplies with a total value of $7,457,909. Maintained 100% accountability of all assigned equipment with no financial loss investigation
Platoon Leader
Fort Stewart, GA
92 Chemical Company
2016 - 2015
- Managed, mentored, and motivated 24 subordinates and was accountable for their morale, welfare, health, and training. Expedited reorganization of employees resulting in increased esprit de corps and 99% qualification for all required tasks. Led 18 Soldiers 332 miles to support an exercise, ensuring ambulatory patients were processed through decontamination to exceed standards while ensuring zero casualties or accidents. Deployed 20 Soldiers and six pieces of equipment to Fort Polk, maintaining 100% operational readiness, prepared to mobilize within minutes of notification to conduct hazard assessments.
Operations Manager
Fort Stewart, GA
HHC, 83 CBRN Battalion
2015 - 2014
- Responsible for the operations of a department consisting of over 700 employees while working with four separate higher headquarters. Completed regular analysis and forecasting of orders and data, allowing subordinate units to remain 96% trained overall on required tasks. Liaison officer for large-scale emergency operations, facilitating communication of information between federal agencies and allowing for a smooth transfer of authority to incoming units. Created and utilized spreadsheets to track taskings and improve operations; maintained electronic databases, and developed and implemented a Gantt Chart style long-range training calendar still in use by the organization.